Services Department
Service Level Agreement
Standard Service
Operating Hour
Mon - Fri
9:00 - 18:00
Onsite service
Next business day
BKK
3 business day
UPC Zone 1
5 business day
UPC Zone 2
7 business day
UPC Zone 3
Special Service
Operating Hour
Up to 24/7
Weekend
Public Holiday
Onsite service
4 - 6 hour
BKK
Next day
UPC Zone 1
UPC Zone 2
UPC Zone 3
How we do it
System Monitoring
Log real-time system
Software Monitoring
CCTV Monitoring
Job Management
Help desk and online support
magicTicket and onsite service
Service Processes
1
Case start
-
Hotline
-
Line
-
WhatsApp
-
E-mail
-
Monitoring
-
Notification
2
Problem Analysis
-
Get more info from the customer
-
Testing
-
Verify
3
Open Ticket Job
-
magicTicket
4
Fix Problem
-
Online
-
Onsite
5
Close Job
-
Service report
-
Statistic
-
SLA
-
KPI
Service Center
North
-
Chiang Mai
-
Nan
-
Sukhothai
-
Nakhon Sawan
-
Phetchabun
Central
-
Bangkok
-
Saraburi
-
Nakhon Pathom
-
Phetchaburi
-
Chai Nat
North East
-
Khon Kaen
-
Udon Thani
-
Ubon Ratchathani
-
Buriram
East
-
Chachoengsao
-
Rayong
South
-
Surat Thani
-
Pattani
-
Nakhon Si Thammarat
-
Phuket
Philips Authorized Service Center
Service Philips monitor
-
Hardware warranty 3 year
-
Onsite service 3 year
-
Onsite service with spare part and buffer unit for swop out
-
Warehouse and service center in Bangkok
-
Regular training in Philips Factory
-
Hardware and software training
Videowall Color Calibration
Datapath Authorized Service Center
Excellence service Datapath product
-
Warranty 3 years
-
Onsite service with spare part and buffer unit for swop out
-
Service and testing room
-
Update and train new technology every year